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Your data choices at lpt178

Double Ball Roulette, Lucky Neko and Football Studio may sit in the lobby, but this page is about the personal data behind your account.

Malaysia privacy contextAccount data useCookie choicesPayment record handling
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lpt178 Your data choices at lpt178
CONTACT PATHS

Ways to ask about privacy

Privacy requests need the right route so we can match your question with your account safely.

Live chat privacy queue Use live chat when your privacy question is linked to an active login, cookie setting or device alert. We can see the current session context and tell you what details we need next.
Email privacy desk Send email for access, correction or deletion requests because written messages give both sides a clear record. Include your account name, registered mobile number and the privacy action you want us to assess.
Account centre request Use the account centre when you need to adjust contact details or security settings tied to personal data. We may ask you to confirm recent login or wallet activity before applying changes.
DATA HANDLING

How we handle account data

This policy is written around the data we receive during normal account use, not around vague promises.

Account identity

We use identity and contact details to create your account, keep login access consistent and contact you about privacy or security matters. Changes are checked against account signals before we alter stored personal data.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX references are used to match wallet movement with your account. These records help us investigate failed credits, duplicate entries, refund queries and unusual transaction patterns.

Cookies and device signals

Cookies help us remember session status, language preference and security checks. Device signals such as browser type and IP region help us spot account access that does not match your usual pattern.

Game activity logs

When you open Lucky Neko, Cash Rocket or a live table, we record session timing, game identifier and balance movement. These logs support dispute checks and account history under this policy.

Retention approach

We keep personal data only for the period needed for account service, legal duties, dispute handling and security checks. When data is no longer needed, we delete it or reduce it to non-identifying form.

Request handling

Your privacy request is checked by trained support staff before action is taken. We confirm the account, record the request, assess what local law allows and reply through a secure channel.

Your privacy questions answered

These answers explain how this Privacy Policy works when you ask about account data, payment records, cookie settings or changes to stored details. They are written for Malaysia account use and may depend on local law. If your situation involves a specific login, wallet entry or support case, contact us with the account details needed to identify you.

We collect the details you provide during account setup and support contact, plus login records, device signals, cookie choices, wallet references and game-session logs. Each data type is used for account operation, safety checks or legal duties.

Payment records are used to match wallet credits, investigate failed transactions and answer account questions. We keep references such as timing, amount, channel and status so your balance history can be checked accurately.

Yes, you can ask us to provide the personal data linked to your account where local law allows. We may verify your identity first and explain if any data cannot be shared for security or legal reasons.

Cookies help keep you signed in, remember basic preferences and support account-security checks. You can manage cookie settings in your browser, but some account functions may not work correctly if essential cookies are blocked.

You can request correction of details such as contact number or profile data if they are inaccurate. We may ask for account proof and may keep an audit record of the change for security and legal purposes.

Deletion depends on the data type, account status and local law. Some records may need to be kept for transaction checks, dispute handling or legal duties, while other data can be removed after verification.

Contact our privacy support route by live chat, email or the account centre. Include your account name, registered mobile number and the request type so we can identify the account and respond through a secure channel.

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